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Case Study
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Less Time on Administration: Automated invoicing and integrated payment processing mean the owners can now handle month-end billing in minutes rather than days.
Clearer Financial Tracking: Securely linking invoices to each owner’s account removes any uncertainty when it comes to who has paid and who is outstanding.
Smoother Documentation Process: Centralised storage and automatic reminders for vaccination and insurance documents help keep important records in order without constant follow-up.
Greater Convenience for Clients: Self-service features allow dog owners to book online and manage their dog’s paperwork at their convenience, enhancing the overall client experience.
More Time for Core Services: By reducing time-intensive manual tasks, the owners can devote more attention to caring for their canine guests.
As a small, family-run operation, Dogworx handled multiple administrative responsibilities. Every month, invoicing demanded hours of careful calculation, followed by the time-consuming process of sending invoices and waiting for responses. When payments did arrive, it was another layer of work to match them to the correct owner accounts, often requiring manual reviews and follow-ups.
Bookings were organised using spreadsheets, and important compliance documents like vaccination records and insurance details were tracked through a combination of paperwork and emails. These manual efforts, while manageable at the outset, had begun to consume a significant portion of the owners’ time and energy.
Without a more efficient system, it was challenging to focus on the heart of their business—ensuring each dog felt at home and well-cared for.
Two Tailored Dashboards: BunkerDigital introduced a digitally integrated platform with separate dashboards for dog owners and administrators. Both interfaces were designed to be straightforward and intuitive, removing complexity and saving time at every step.
Easy Bookings: Instead of relying on emails, calls or WhatsApp messages, owners can now schedule their dog’s stay online, choosing from available dates with just a few clicks.
Simple Document Handling: Owners can securely upload and manage required documents, ensuring everything is current without multiple reminders.
Instant Invoice Access: Invoices are available online, allowing owners to review and pay promptly, reducing the back-and-forth of manual billing.
Gentle Reminders: Automated alerts let owners know when documents need updating, helping maintain compliance more easily.
At-a-Glance Daily Overview: Administrators can check dogs in and out with a single action, seeing the day’s schedule at a glance.
Clear Booking Calendar: A visual calendar displays all upcoming stays, simplifying planning and reducing the need for manual updates.
Calendar view
Automated Invoicing: Monthly billing is now generated automatically, significantly shortening the time spent finalising invoices each cycle.
Integrated Payments: Online payment processing ensures that when funds arrive, they’re immediately reflected in the system—no manual matching required.
Centralised Compliance Tracking: The platform flags documents due for renewal, helping maintain all safety and health records without constant manual oversight.
After implementing the platform, Dogworx found that the repetitive tasks that had once drained their time and energy were now manageable and far less stressful. This meant more hours could be dedicated to attending to the dogs and creating a comfortable, home-like environment.
Faster Monthly Billing: What previously took days now takes minutes, freeing up valuable time to focus on guest care.
Reduced Paperwork: Storing and tracking documents digitally ensured that the owners no longer had to search through files or worry about missing paperwork.
Effortless Payments: Secure online payments let administrators know who has settled their invoices without having to comb through bank statements.
Happier Dog Owners: Clients appreciate having the ability to manage bookings and documents online, at their convenience and without added delays.
With these new systems, Dogworx is better equipped to maintain a positive and personal experience for both the dogs and their owners. The streamlined approach has lessened the owners’ administrative load, enabling them to pour more attention into caring for their canine guests.
Instead of devoting hours to manual calculations and follow-ups, they can enjoy the core purpose of their business—providing a warm, welcoming place for each dog, supported by efficient, reliable digital tools.
